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pu888 has gathered the questions our returning members ask most — from wallet deposits using Upay and Bank Transfer to account recovery and support routes. If something isn't working the way you expect, start here before reaching out to the team.
This FAQ section exists for one reason: to help you sort out account questions without waiting on a support reply. We have organised answers around the four areas members write in about most — logging in, making deposits, checking wallet status and reaching support when self-service is not enough. Each answer points to the specific step or screen in your account rather than giving vague directions.
Four structural facts sum up the scope of this FAQ. We cover the two verified payment rails available to Bangladesh members, two primary contact routes, account access across web and mobile browsers, and English-language support throughout. These are the pillars every answer in this section is built around — no filler categories, just the parts of the platform members actually ask about.
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Some account situations need a real person rather than a written answer. Below are the contact paths published in your account area. Before using them, check whether your question already has an answer in the FAQ above — it is usually faster.
Open the chat icon from any page while you are logged in. This is the fastest route for account access problems, wallet status questions and deposit confirmations. Available directly from your account dashboard without leaving the page.
Use email for queries where you need a written record — account verification documents, Bank Transfer reference disputes or formal wallet complaints. Find the support address inside the Contact section of your signed-in account area.
The on-site contact form is available without logging in, making it useful if you are locked out of your account. Fill in your registered email and describe the issue; the support team will respond to that address.
An FAQ that gives outdated steps wastes your time and erodes confidence. We apply four editorial checks to every answer published here. First, answers reference only the account flows visible in the current platform — no invented steps. Second, payment information names only Upay and Bank Transfer as verified rails for Bangladesh members; we do not imply availability of methods we cannot confirm.
Every step described in this FAQ reflects the account area as it stands today. When a flow changes — login screens, wallet fields, verification prompts — we update the relevant answer rather than leaving stale instructions in place.
We name Upay and Bank Transfer because those are the verified rails for Bangladesh. We do not hint at other methods or imply availability we have not confirmed. If you see a payment option in your account that is not listed here, check the in-account payment screen directly.
Where access depends on your local law or eligible region, we say so clearly in the answer — not buried in a footnote. Availability of certain features varies, and we would rather be clear about that than overstate what is open to you.
Live chat, email and the contact form are the three routes published in the account area. We do not name operating hours or response times we cannot confirm. What you see here is what is actually published — nothing invented to look more impressive.
Choosing between Upay and Bank Transfer, or between live chat and email, depends on what you are trying to do. This comparison maps each route to the situation it fits. For deposits, Upay works directly through your mobile wallet, while Bank Transfer requires a reference number that must match exactly.
Use Upay when you want to fund your account wallet from a mobile wallet without a bank account step. The deposit path is in your account under the wallet section; follow the fields and amount limits shown there.
Bank Transfer suits members who prefer moving funds directly from a bank account. The reference field is mandatory — an incorrect reference is the most common reason a Bank Transfer deposit is delayed, so copy it exactly as shown.
If you cannot log in or your account is showing an unexpected restriction, live chat is the faster path. The agent can pull up your account in real time and walk you through the recovery steps without a back-and-forth email thread.
Verification documents, formal disputes and Bank Transfer reference corrections need a written record. Email is the right route here — attach the relevant file or screenshot and include your registered email address in the message body.
Beyond payments and support, there are four account features that come up regularly in member questions. Knowing where to find them cuts out unnecessary support contacts. Your wallet history is in the account area and shows every deposit and withdrawal with its status. Game history — covering titles like Slot ThunderStrike, Dragon Tiger Fast Table and Live Cricket Bet — is accessible from the same panel.
Every Upay and Bank Transfer transaction appears in your wallet history with a status label. If a deposit shows as pending longer than the screen suggests, note the transaction ID shown there before contacting support — it speeds up the lookup.
Your round history for games including Slot ThunderStrike, Dragon Tiger Fast Table and Live Cricket Bet is logged in the account panel. Round results and stake records are listed there; RTP figures are shown only where the game or provider exposes them.
Switch account notifications on or off from the settings tab in your signed-in account area. This controls email alerts for deposit confirmations and account status changes — useful if your inbox is getting messages you did not ask for.
You can update contact details and account preferences from the profile tab without raising a support ticket. Changes that affect verification — such as registered name or phone number — may require the support team to confirm before they take effect.
Below are the questions our Bangladesh members ask most often. Answers are kept short and pointed to the exact screen or step where the action happens. If you need more detail than the answer provides, the support routes above are the right next step.
Open the wallet section in your signed-in account and select Upay from the deposit options. Enter the amount within the limits shown on that screen and follow the payment confirmation steps. The deposit reflects in your account wallet once the transaction is confirmed on the Upay side.
The most common reason is a missing or incorrect reference number. Every Bank Transfer deposit requires you to enter the reference code shown in your account exactly as displayed. If the reference was entered correctly and the deposit is still not showing, contact support with your transaction ID and the transfer receipt.
Start with the password reset link on the login screen, which sends a reset to your registered email. If you no longer have access to that email address, open the contact form — available without logging in — and describe the situation. The support team will guide you through the identity verification steps needed to recover access.
Your full transaction record, including Upay and Bank Transfer entries, is in the wallet history tab inside your account. Each entry shows the method, amount, date and current status. If a transaction is listed as pending and you need clarification, note the transaction ID before reaching out to live chat.
Most account functions — wallet deposits, game history, notification settings and support contact — work through a mobile browser without needing a separate download. A small number of account setting screens display differently on mobile; if a field is not visible, try rotating to landscape or switching to desktop view in your browser.
RTP figures are shown only where the game or its studio makes that data available within the lobby. For titles like Slot ThunderStrike and Dragon Tiger Fast Table, check the game detail screen before starting a round — if no figure is displayed there, the provider has not published one for that title.
Availability of certain account features and betting markets depends on your local law and the eligible regions defined in our terms. Cricket betting markets, including BPL and international fixtures through Live Cricket Bet, are subject to the same regional eligibility. Check the terms section in your account for the current scope.